Cruise like a Norwegian

              

 

So my family and I went on the Norwegian cruise. We all had a great time! But that kind of changed when we got the bill. It seemed that the service charge rate on the bill was higher then what I agreed too.

When I booked the cruise over the phone three months earlier I agreed to pay $12.95 per person\ per day but when I received my bill at the end of the cruise I saw a discrepancy in the price. Norwegian now wanted me to pay $13.50 per person\ per day! Ugh! 

I know it may not be a lot of money to haggle over and ruin a vacation for but it's my money and I just wanted the service charge price I agreed too.

I told the person behind the service desk that this is ridiculous, I didn't agree to pay $15.50 per person\ per day for service chargers when I booked the cruise, and that I refuse to pay. But he said I had no choice and must settle my account before leaving the ship. He added that I was not the only passenger on the cruise dealing with this issue. He said Norwegian cruise line was aware of the discrepancy in service charges people are receiving on their bill and that they will make every effort to reimburse the difference or even better in some cases Norwegian may even give you (me) a full refund on the service chargers.

He gave me some sort of reimbursement form, said to fill it out, and then email it to servicecharges@ncl.com.
His rebuttal was quick and to the point so I felt like he went down this road before with customers. So I paid the difference and took the form to fill out.
I emailed  the form as soon as I got off the ship but it has been about two months now and I have not received any word from Norwegian cruise lines.

It's terrible that this happened because overall the entertainment, service, and food were very good. But this one event had to spoil it for me.