Ok, my wife and I just purchased the Kenmore Ellit a brand new stainless steel refrigerator from Sears on 6-11-16 and now the refrigerator has a streak coming down the bottom middle.
We tried cleaning it with soap and water but had no luck, also, we tried baby wipes but that didn't work either. We did not try anything with a cleaning agent because we didn't want to ruin the finish,
I would think that stainless steel would live up to its name but apparently not here.
The whole reason I bought a stainless steel refrigerator in the first place was because stainless steel is not suppose to stain.
Ok, not a problem, we purchased a service contract on the day we purchased the unit so we'll call for service.
Today 7-18-16 the service technician, John, employee ID 1802, arrived to fix the unit but said that since we had the refrigerator for is less then a month we are entitled to have the unit replaced.
So he calls his office and explains that the refrigerator is stained and is also rusting and needs to be replaced. They ask if the unit can be fixed and he said yes but that is a big job because 3 out of the 4 doors have to be replaced and during the reinstall seals will have to be broken and could compromise other parts that are working normally so why should he go through all that work and headache since the customer is within the allotted time to have the refrigerator replaced, one month from the time of delivery?
Then his office wanted to speak with the buyer of the refrigerator so I get on the phone.
So the representative explains to me that I had the refrigerator for over a month so I tell the guy that's not true, we bought the unit on 6-11-16, the unit didn't arrive until 6-14-2016, and the call for service was placed on 7-11-2016. This time in total is less then a month. He said that is true but today is the 18th of July and that puts it over a month. I said you have to be joking me, I can't control when Sears dispatches a technician.
As of now I am still on the phone trying to get this issue resolved. Unbelievable how life keeps throwing me curve balls.
Ok, here is an update. I really fought with Sears today tooth and nail but I finally was able to have them send over a new refrigerator. It will arrive tomorrow!
The lesson I learned here is that no matter what I tried to do to prevent future issues with the new refrigerator didn't work.
I bought stainless because I thought it wouldn't stain, no I was wrong, if water gets behind the stainless it will rust and fast. The technician who was at my home today feels strongly that the delivery guys must have left the refrigerator out in the rain during the loading process. He said delivery guys normally do that because they don't feel like getting wet while they are loading the truck. If during the load it starts to rain then they will leave the appliance outside until it stops raining. Very poor practice but they feel that damage won't show for some time and the customer won't report the issue because it is to time consuming.
Also, just because you pay for a service contract doesn't mean you get top notch service.
Nope, Sears gave me the run around today. If the service tech was not in my home agreeing with me on getting the refrigerator replaced I would have never had a chance on getting the refrigerator replaced. I got hung up on by two different service representative on the phone, on the third try the service technician who was standing in my house gave his employee number over the phone and that is when the representative started to listen.
Its like those old saying buyer be ware and it is not what you know but who you know.
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