Get behind the line
Thursday, March 23, 2017
Tuesday, November 8, 2016
Saturday, October 8, 2016
Buyer Beware: East Hills Chrysler Jeep Dodge: Life Time Warranty! NOT TRUE!!!
Salesmen at East Hills Chrysler Jeep Dodge sold my wife I Lifetime Maximum Care vehicle protection warranty on the new Dodge Grand Caravan we purchased from East Hills Chrysler dealership. The salesmen explained that the coverage would apply to any mechanical failure with the car for as long as we owned it. When we received documents in the mail confirming the purchase of the Lifetime Warranty we reviewed the details. One critical piece of information was not disclosed to us at the dealership: at the time a repair is needed, if the cost of the repair exceeds the value of the vehicle at that time, I, the customer, would be paid the value of the vehicle and the lifetime warranty would be terminated. Upon learning this, I decided I did not want the Lifetime Warranty after all. I met with the salesmen and he provided me with a note stating that the lifetime warranty would be cancelled and my outstanding balance would be credited for $5,431.25, the price of the warranty I agreed to. I eventually received a cancellation notice from Mopar (company that issued the warranty). I have been waiting to see the adjustment reflected in my monthly statement from TD Bank (there has been no change as of 10/6/16). I have tried a number of times to follow up with the salesmen who sold me the warranty so he could confirm that the dealership had taken care of this issue. On 10/5/16 I followed up with salesmen yet again. His response was he had just arrived at the dealership two hours earlier and his desk was a mess and he would get back to me later that day. He has yet to return my call. I called and left a message on 10/6/16 and still have not heard from him.
Monday, July 18, 2016
Sears service and repair, PLEASE HELP.
Ok, my wife and I just purchased the Kenmore Ellit a brand new stainless steel refrigerator from Sears on 6-11-16 and now the refrigerator has a streak coming down the bottom middle.
We tried cleaning it with soap and water but had no luck, also, we tried baby wipes but that didn't work either. We did not try anything with a cleaning agent because we didn't want to ruin the finish,
I would think that stainless steel would live up to its name but apparently not here.
The whole reason I bought a stainless steel refrigerator in the first place was because stainless steel is not suppose to stain.
Ok, not a problem, we purchased a service contract on the day we purchased the unit so we'll call for service.
Today 7-18-16 the service technician, John, employee ID 1802, arrived to fix the unit but said that since we had the refrigerator for is less then a month we are entitled to have the unit replaced.
So he calls his office and explains that the refrigerator is stained and is also rusting and needs to be replaced. They ask if the unit can be fixed and he said yes but that is a big job because 3 out of the 4 doors have to be replaced and during the reinstall seals will have to be broken and could compromise other parts that are working normally so why should he go through all that work and headache since the customer is within the allotted time to have the refrigerator replaced, one month from the time of delivery?
Then his office wanted to speak with the buyer of the refrigerator so I get on the phone.
So the representative explains to me that I had the refrigerator for over a month so I tell the guy that's not true, we bought the unit on 6-11-16, the unit didn't arrive until 6-14-2016, and the call for service was placed on 7-11-2016. This time in total is less then a month. He said that is true but today is the 18th of July and that puts it over a month. I said you have to be joking me, I can't control when Sears dispatches a technician.
As of now I am still on the phone trying to get this issue resolved. Unbelievable how life keeps throwing me curve balls.
Ok, here is an update. I really fought with Sears today tooth and nail but I finally was able to have them send over a new refrigerator. It will arrive tomorrow!
The lesson I learned here is that no matter what I tried to do to prevent future issues with the new refrigerator didn't work.
I bought stainless because I thought it wouldn't stain, no I was wrong, if water gets behind the stainless it will rust and fast. The technician who was at my home today feels strongly that the delivery guys must have left the refrigerator out in the rain during the loading process. He said delivery guys normally do that because they don't feel like getting wet while they are loading the truck. If during the load it starts to rain then they will leave the appliance outside until it stops raining. Very poor practice but they feel that damage won't show for some time and the customer won't report the issue because it is to time consuming.
Also, just because you pay for a service contract doesn't mean you get top notch service.
Nope, Sears gave me the run around today. If the service tech was not in my home agreeing with me on getting the refrigerator replaced I would have never had a chance on getting the refrigerator replaced. I got hung up on by two different service representative on the phone, on the third try the service technician who was standing in my house gave his employee number over the phone and that is when the representative started to listen.
Its like those old saying buyer be ware and it is not what you know but who you know.
Sunday, June 19, 2016
Father's Day! Yeh right
So today is Father's Day in America. It is a day where
children honor their dads for all the love and support they give to them.
It is suppose to me a joyful occasion but not for me.
The weekend leading up to Father's Day had a lot going on for me. My
daughter recently turned seven years old and my wife and I decided way back the
Saturday before Father's Day would be a good time to throw a birthday party for
our daughter in our house. So my wife made up some invitation and sent them off
with my daughter to school and now I have twelve seven year old girls coming over today
going to run all over the house, can't wait, NOT. Well I knew I was going to
have to get the house in order weeks ahead of time. See I added a room onto the
house back in February. I had a contractor do the framing and sheet rocking but
I had to do the floor tiles, and windows and door moldings. So I decided that since
I was going to bust my ass working on the house that I wanted to have a nice
quite Father's Day with just my wife and children. Well that idea didn't go over
too well with my wife.
For the past ten years we have been getting together with my
wife's side of the family so that we could spend the time of celebrating
Father's Day with her dad and grandfather sitting around eating takeout food.
I'll be honesty it's boring and I am pretty tired of listening to her grandfather
talk about his health issues and watching my mother-law dance to her favorite
songs, what a site to watch, I am surprised I am not blind or have nightmares.
The worst part is smelling my wife's grandfather's companion scent. She smells like mothballs,
OMG, help me please.
I told my wife that I wanted to spend a quiet Father's Day
weeks ago and since the that time I told her it has been an argument.
Wife: "Rob, every year is the same story with you, you
don't want to get together and at the last minute you decide to go."
Me: "Well Tara this year is different. I know I have to
get the house together for the party so the next day I just want to relax. I
don't mind if we go out for something to eat just the four of us but I really don't want to
get to together with anyone else. Besides we are going to see your dad at
Jillian's party so what's the big deal with not seeing him on Father's
Day.?"
Well the back and
forth on this subject went on for few
weeks between my wife and me but then it died down. So I thought my wife was ok
with the idea and told her parents that I wasn't going nor the kids. I don't
mine my wife going, I understand that it is her dad's day as well and she should
go and honor him but yesterday at my daughters party my wife's mother had no clue
I wasn't going to their house for Father's Day, my wife never told them, nice going
Tara! and argument started after I told my mother-in-law I wasn't going nor the
kids.
My mother-in-law comes in and starts calling my name.
Mother-in-law: "Rob, we brought the chairs, there
outside in the back of the house by me."
Me: "Ok, I'll be right there to get them. Thanks"
I head downstairs to get the chairs from outside and to
start to set them up.
Mother-in-law:"I am going to need the chairs back for
tomorrow. I some friends are coming over to spend Father's Day with use. A couple
I meant at church. You should like them, they are very nice people"
Me:"Didn't Tara tell you that I wasn't going?"
Mother-in-law:"NO SHE DID NOT. Why aren't you going?
Me: " Well, I spent several weeks getting this house
together and felt I just wanted to relax with the kids."
Mother-in-law: "Kids are not going? Jim is not going to
like that. He is going to be very disappointed."
Me:"Why? It is Father's Day, not grandfather's day. (no
such thing. thank GOD). Besides he is going to see them today."
Mother-in-law:"Jim is like a father to them."
My wife comes out and does not get involved in the
conversation.
Wife: " We are heading out to get the food."
Me:"Food? What food? I thought you were just ordering pizza
for the kids?
Wife:"Had to get food for the parents who are will to
stick around and wait for their kids as well as my parents, your sister, and
my brother. Oh yeh, my uncle and his girlfriend are coming as well as his dog.
Me: "Great, thanks for telling me so late."
Me: "Great, thanks for telling me so late."
Mother-in-law: "Rob, you are so selfish. You have no
consideration for others"
Me:" You are kidding me right? I spent weeks getting
this place together."
They both start walking away. I am left fuming and can't
believe my wife let her mother talk like that to me.
As soon as my
father-in-law came in the house I told him what was going on.
Jim, I just want to let you know that I won't be at your
house for Father's Day. I told your wife just now and she called me selfish and that I
have no consideration for others. He just stood there and didn't look at me.
So I went I up to my bedroom and told my son to call me when
my sister arrives.
As the party started getting underway. I could sense the tension
between me and my in-laws building.
My father-in-law probable got the scoop from my wife on how things really went down between me and my
mother-in-law earlier and is waiting to get me to the side for a
talk. That's his style.
My sister finally arrived with my niece and we started
talking. She was a bit under the weather so she wasn't kissing or hugging
hellos to anyone as she normally does. I knew she wasn't feeling well earlier
in the month she was complaining about a cold and asked her if it was the same symptoms. She said yes and it
doesn't seem like I am able to get rid of it.
She told me about the drama she had with her mother-in-law
that morning and I was like what a coincidence I got into a argument with mine as well.
See my sister I have been down this road before. Seeing our parents argue was like
going to a sporting event, you knew it was going to happen and where all you
had to do was watch the words and at times fist fly. When the arguments would
stop between my parents then the sides would form. My mom would go to my sister
and vent and my father would sit on the coach smoking his cigarettes saying"
I can't take this shit, your mother always sides with her sister and the rest of her family." Great to
hear when you are a kid but hey I do that now myself, karmas a bitch.
Since my mom past a few years ago things between my sister
and I have been smooth meaning, no arguments between us, we talk things out like adults. I think we both
understand it is just not worth the effort of arguing about issues that are
just not that important.
After my sister and I vented to each other we started mingle amongst the
parents that stayed and I saw my sister got tangled up in a conversion with my
mother-in-law, I felt sorry for my sister. But anyway the time passed and it
was time to get food out to the kids. My wife had the creative idea of making
menus for the kids and having them pick their food prior to them coming. So my
wife attached the menus to the plates that the kids would eat from.
My niece asked if we could start getting the food out to the
kids and said sure why not.
My wife was in the kitchen at the opposite side of the
counter getting something ready as well and my mother-in-law walked into the
kitchen and said something to my wife under her breath. I could make it out bit, She said something like "Do they know what they're doing?" and I blew up with
arguing at my wife, I just red. I have remember to apologizes to my niece, we never got to get the food out to the kids.
I decided to go into another room to calm myself down but
from a distance I saw my mother-in-law talking with my father-in-law and then
he started heading my why. He came up to me and said "We need to have a talk
lets go outside. I said "now you want to talk, you didn't want to before." He said
"It was not the time or place but I did want to talk to you after everyone was
gone." Witch made sense to me. He started talking and I was distant at first not
really listening. I told him I didn't like your wife calling me selfish and
wanted an apologize from her. My mother-in-law came over and apologized and said that
was not the best of words. She really wanted to say that she wanted me at her
house because she loves when I am over. My father-in-law said stuff like
"Tara grandfather is old and you don't know when his time will come. He
just wants to be around family and likes to see you and the kids." my
mother-in-law understood that I wanted time to myself and pleaded with me to
have the kids come along with Tara. So I caved in and said sure.
So here I am alone on Father's Day.
Food Fight!!!
Then, a half
hour later I ate about twenty crackers that had hummus spread on top. And for
dessert I ate 30 marshmallows. But I
still feel hungry, why do I still feel like eating everything
in the refrigerator, I feel bloated
but I still want to eat. I hate the way I look and feel.
Robert you
need to find something else in your life
that has purpose and use that to substitute food.
I have clothes that don't fit because I am
getting so fat.
I am not
happy with myself, I need to do something but food is my only comfort.
Food makes me
feel happy. It is the only thing that excites me. My life has very
little excitement, food helps because I enjoy eating, especially food that is
not good for me.
I feel
that if I continue to eat like
this I'll end up killing myself.
I must do
something. I need to find the will power
to avoid eating the wrong foods and stop over eating.
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